Earlier this year a single company owns more than 70++ hosting bought out Arvixe. Currently all active support requests are being routed through the other brand which is causing phone and chat queues to hit 2-6 hour wait times, and ticket responses almost non existent. All of the downtime being reported is due to poorly planned and executed transfers to the infamous Provo datacenter of Endurance International Group (EIG). Sorry to see Arvixe go, they used to be great web hosting.
Secret Revealed: Take a Closer Look at Arvixe Web Hosting
About Arvixe
Arvixe prides itself in providing web hosting with a rare combination of unmatched reliability, quality and affordability. Arvixe's edge is derived through unparalleled company management and a culture of employee driven initiatives. Founded in California, Arvixe is a privately held hosting company built on a basis of solid ground work and planned growth. Since 2003, Arvixe has been hosting hundreds of thousands of personal, small business and enterprise websites on a global level.
Here are some examples of customer complaints from Twitter
— jfuanito (@jfuanito) October 26, 2015
Gotta keep away from cheap and crappy webhosts like @arvixe. Got both Linux and Windows hosting with them and very disappointed.
— Munsifali Rashid (@munr) October 27, 2015
@ArvixeSupport @arvixe look at the images. Want to tell me its resolved? #arvixefail pic.twitter.com/yIjypKnEYJ
— Monger Travels (@MongerTravels) October 14, 2015
#Arvixe now waiting over 90 minutes for an online chat, no answer for 4 days to support requests, what am i paying for?
— Tony Hutchinson (@HutchinsonTony) October 15, 2015
@arvixe @ArvixeSupport Status page is completely misleading, an entire server down for the past hour, no update... pic.twitter.com/vLnReRd2VG
— Michael Harris (@got_mike) October 16, 2015
Examples of customer complaints from Webmaster forum, Quora & Reddit
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| webhostingtalk.com |
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| consumeraffairs.com |
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| consumeraffairs.com |
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| webhostinggeeks.com |
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| Quora.com |
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| Reddit.com |
Choosing Web Hosting Not Owned by EIG
HostForLIFE.eu - Besides rich features, HostForLIFE.eu leverage state-of-art data centers in both Amsterdam, London, Paris, Frankfurt, Milan, Chennai (India), Brazil, USA and Canada to ensure its customers can experience fast web 2 hosting. Its datacenters are equipped with the top equipment like cooling system, fire detection, high speed Internet connection, and so on. At HostForLIFE.eu you will find low cost, yet reliable, Windows Hosting Services. Today they host millions of websites across their infrastructure. From entry level Shared Hosting packages all the way up to Private Clusters. Using industry-standard web environments with the latest stable technologies like Server 2012, Internet Information Services 8, SQL 2012, ASP.NET 3.5 SP1, ASP.NET 4, ASP.NET 4.5.1, ASP.NET 4.5.2 , ASP.NET 4.6 and ASP.NET 5. Using powerful Dell servers that are beefy enough to service the requirements of our customers. Our servers use 64 bit software, are dual quad-core, have at least 16 GB RAM, and have RAID 10 disk arrays. They don't skimp on their servers because we believe you deserve better.
Vidahost - At Vidahost they always try to make hosting an easy and
pleasurable experience, and a large part of achieving this is ensuring
you get the best level of support they can offer. 7 days a week they
provide Freephone UK support where they have world class support staff
waiting to take your calls. Their web hosting Starting From £2.99
/month. They use only top of the line Dell servers, configured by expert
system admins. These are housed in private datacentre suites and run on
a totally in-house multihomed network. Vidahost is technically-led and
their staff are 'techies'. If you have a problem, you'll be talking to
someone in the UK who will try to help, rather than to a support-robot
in a call-centre reading from a script.
ASPHostPortal.com - As performance and reliability can directly affect the site traffic and quality, ASPHostPortal.com uses constantly-innovated technologies and facilities. For example, it applies IIS Manager Access, WCF RIA services, ASP.NET Ajax, Silverlight, Full Trust, isolated application pool, etc. In regards to the actual network condition, this company has been keeping a good and reliable record of speed and uptime. According to our testing data, ASPHostPortal.com up-time far surpasses the guaranteed 99.9%. Their web hosting is start at $5.00/month. Moreover, if there is anything wrong, customers can cancel the service, and ask their full money back within the first 30 days, according to ASPHostPortal 30 Days Money Back Guarantee. Only fast is not enough, it must be professional, you may find there’re much more satisfied clients with ASPHostPortal, since those guys are more professional in assisting the customers. In all, the support team is real great!
GreenGeeks - GreenGeeks understands their customers need for outstanding service and they are 110% committed to their clients' service standards start from $3.96/month. We've put together a complete solution to help get your website online quickly and easily, to promote your website and to profit with your site. You will experience their unrivaled reputation for quality green energy web hosting with outstanding 24x7x365 support services at an affordable price. Their service and sales hosting specialists are here to assist you and are recognized as some the brightest, most devoted and the friendliest staff in the web hosting business.
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